Customer Testimonials
Great customer service, quick turnaround and pleasant environment make each trip for service a pleasant experience.
The service advisors were very friendly and answered all my questions. My car was ready on time, and the whole service appointment was quick and hassle-free.
Greg Gorman makes the difference. I am extremely happy with my service at Tasca Cadillac here in Melbourne FL. Greg provided a cell number and email that allows my direct access to him in regards to any questions and concerns I have with the service on my Cadillac CT-5. It is a really nice car and I can not be happier with the ride and comfort. Greg has made the level of service what you would expect out of owning a Cadillac.
I can honestly say working with Greg Gorman was great. He was very knowledgeable about my car. He took care of everything. Very satisfied.
I give them one star, because i don't want anyone to think I forgot to rate them. I took my Hummer EV in on December 10th, 2024, and still do not have it back 10 weeks later. Worse is the fact that I still can't get an idea of when I might get it back. It went in for a mandatory "update". Apparently they fried the electrical system while doing the work. I found out through back door channels that the parts came in 2 weeks ago, but they still haven't touched it. They are waiting for a ... Read More DealerRater - Feb 17, 2025
Completely satisfied with our recent service, as always. We have worked with Greg Gorman for years and continue to deal directly with him.
GREAT SERVICE EVERY TIME ESPECIALLY FROM GREG GORMAN. I'VE DONE BUSINESS WITH GREG THRU CADILLAC MANY YEARS AND ALWAYS ASK TO SPEAK WITH HIM....HE KNOWS HIS STUFF
My husband and I have always owned two Cadillacs and have trusted Greg Gorman with their service for more than fifteen years.Thank you, Greg. Rita Kovar
Greg Goman - Service Department Thank You Greg. I have been involved with Greg for many years in the service of my car. Greg has always been helpful and professional in the handling of my service and my vehicle. Greg is one of the primary reasons for my returning to the dealer to take care of my service needs. Nothing but good things to say.
This review is about the Service Department and Greg Gorman in particular. We have been trusting Greg with our vehicles for years, and he has never disappointed us. Not only is he personable, considerate, and kind, but efficient and knowledgeable about all aspects of the vehicles he schedules for service. If we have an unexpected repair, he is gracious enough to answer all questions thoroughly and explain in detail what is needed and why. It is rare to find all of those qualities in one person, and we consider ourselves fortunate to have Greg, the Assistant Service Manager, as the ... Read More DealerRater - Nov 17, 2024
Thank you for the wonderful and professional service. Rose and Cameron were thoughtful, efficient and made sure I was well taken care of. And my Cadillac too . Rose kept me posted along the service appointment and was extremely helpful and kind . She knows her stuff and I appreciate her extra effort. Cameron was such a gentleman and was so kind and helpful. He is a valuable employee and makes a great impression. Everyone at Tasca Melbourne always ensures that I and my vehicle have the best experience possible with spending the least amount of money. In these times I truly ... Read More DealerRater - Jul 23, 2024
Greg is the best, he keeps my vehicle in pristine condition. I will always come back as long as Greg is here.
I am the person that wrote the bad review about Tasca Cadillac Just to let you know what happened the service manager Gary called me and got a new set of tires approved for me Yeah! This dealership went the extra mile I am confident this was just a unique situation and is not a reflection of the dealership or Cadillac. Cadillac is my favorite car that I have had so far And this dealership is great
Went in today for a screw in my tire was told I need all new tires $1200 estimate But I only have 17,000 miles and am a slow driver . I am shocked at the fact that either poor tires were put on in the first place (purchased it new in 2021) or Cadillac quality has gone down so much that no one cares . Everything I read says tires should last at least 30,000 miles or more Waiting for a call from the general manager to see what can be done Not sure if I want another Cadillac.
From the moment we were placed in touch with Jay Jackson, my wife and I were extended every professional courtesy, and treated to the smoothest auto transaction we've ever experienced. Ron Wilcox assisted us in deciding upon the perfect car for our needs, and our trade-in was granted a far higher appraisal than we'd been provided elsewhere. The remainder of our transaction transpired without the slightest issue, and everyone we met at Tasca contributed to a pleasingly pleasant atmosphere. We left entirely happy with our purchase, and certain that we'd one day be returning.
The manager Jay did and excellent job couldn't ask for anything better good job
By the time I left the dealership I felt very comfortable with my XT5! Ron went over the complete dashboard from Windshield wipers to CarPlay to backup camera’s! Thanks for going above and beyond for us!
Excellent buying experience. Ron Wilcox did a great job!! Love our new Cadillac XT6 Premiere. Exceeds our expectations!
They were very responsive to my initial inquiry. Unfortunately I didn’t realize how far away they were( I fat figured the search radius) and the expense to pick out a vehicle there would offset any savings. But had they been closer I believe I would have reduced their inventory by 1.
Tasca Cadillac Salesman Al Cala was great no pressure very enjoyable to work with the hole Dealership was Great finance Manager was fantastic. Love this Dealership 2nd purchase from Tasca and will look to them first on my next purchase. Highly Recommend!!!!
Service department was great. They went out of their way for me. Way better than their GMC service department. Went up to look at new cars and salesman was busy texting on his phone. When he did finally talk to me he was talking down to me and rude. One thing I know now is Murphy Cadillac is retired I won't be back to this dealership. Their sales department is as bad as their service department at their GMC location down the road. Pretty sad you can treat your customers like crap in times like these!
The service team here is amazing. Best group of guys I’ve ever seen for service Dept. Very knowledgeable and super helpful! AMAZING!! Highly recommend them.
This dealership service is more than superb. I can’t ask for anything better. I will refer them to any of my friends. This service department is top notch. Thank you.
Courteous service and excellent salesman I had a short time available to buy a used Cadillac I went online several places and Murphy move to be the best buy. I would recommend this dealership to and I had my friends in the market for new or used car
DO NOT BUY A VEHICLE FROM THIS DEALERSHIP! I wish I could leave 0 stars. We bought an Escalade from them in November of 2017 and will NEVER purchase a Cadillac again. The owner Kevin can apparently refuse service if you have an issue with your new vehicle. The rear seat rattled in my new car and we had to bring it to them 3 times to fix. Now we have an issue with the transmission and they are refusing service on a warrantied vehicle. Buyer beware, the sales team will give you empty promises and the service department SUCKS!
We bought a cadillac from Murphy and had it for a few years, we decided we wanted an SUV looked at the Escalade but much to pricey, we went to GM an decided on a Yukon the dealership pulled up the carfax
on the caddy and notified us it had been in an accident,the whole front end had been hit so now the trade in value dropped from 22,000 to 18,000, we have always had and purchased every caddy from Murphy,They with held the fact that the car had been hit, we would not have purchased it had we known,... Read More DealerRater - Feb 9, 2018
Once this dealership has your money, don't expect them to give you the 5-Star Cadillac treatment. They tell you what they think you need to hear so that you will close the deal.
I am a 93 year old, World War II & Korean War Army veteran . My wife, Marie "Billie" Meyer (of 71 years) and I , have been satisfied customers of Murphy Cadillac, for 11 years. In our 71 years of doing business with auto dealerships, without a doubt, Murphy Cadillac, is the "finest" we have ever experienced ! Greg Gorman , Service Advisor, has done an " outstanding job" when ever we needed help or service. More recently, John Trudeau, has also, done an outstanding job, in locating a 2017 car, " equipped the way " we wanted. In short, it has been ... Read More DealerRater - Feb 21, 2017
I did extensive research when replacing my old CTS with 90,000 miles and decided that I wanted a certified used 2014 two door CTS-V with a 6 speed manual. I took Murphy my problem and their Internet sales rep, John Trudeau, spend close to three weeks searching for the car using nationwide search tools. He ended up making bids on more than six different vehicles keeping me informed through the entire process. I got exactly what I wanted at the price I wanted with no drama and even made a friend. I have owned many Cadillac's over the years in many cities ... Read More DealerRater - Dec 18, 2016
I purchased a new to me Cadillac ATS in May of this year. The car has a factory warranty that will expire in December 2016. Most of my concerns have been taken care of at another Cadillac dealership (that is closer to my home). However, Ii have had a water leak that 2 other dealerships have not been able to locate. Thanks to my Service Writer Greg and the Technician named Billy, we have success! It seems that the previous owner had the evaporator core replaced and the drain line was never reattached. Murphy Cadillac also replaced the rear parcel shelf that ... Read More DealerRater - Sep 21, 2016
Murphy Cadillac in Melbourne Florida. Luis assured me the recalls would be completed at absolutely no charge. He called and said touchscreen froze while updating and they would replace screen at No Charge but would need vehicle another day. Next day called me and said it would cost me $1337.00 to replace screen. I was also told since it froze during updates he called GM to make sure there was no charge and they said there would be no charge, however Murphy Cadillac would have to wait for screen shipment.
I purchased a new 2010 SRX from Murphy Cadillac and I had a great experiance. I would definately recommend them for service as well as this is my third Cadillac from Murphy and have had great service on all of them. Rob Selkow has been my salesmen and he is very knowledgable about the vehicles he represents.
when we first arrived with my 2004 Lexus we inquired about the value of that car and asked if they had a "blue" book listing the value of my car. They replied "no" but would look it up. We decided that we loved the Cadillac and would like to buy it. They said my car was worth $8,500 dollars and would apply that against the cost of the Cadillac. We drove the Caddy home and left the Lexus with them eventhough I did'nt have the certificate of ownership. When we got home my daughter was really upset ... Read More DealerRater - Jan 14, 2009
My parents are in their 80s and purchased a new CTS at Murphy on 12/18 with a trade. Their trade was a 2004 Lexus ES330 with 55,000 miles which the salesman allowed $8,500 towards the purchase,telling them this was the KBB price. They paid cash for the balance. This was a total rip off as the car was clean and should have been appraised at $12,000 or better(as listed on KBB or Edmunds). I even called anaother Cadillac dealership and was told that this was a terrible appraisal. I had them call 24 hours after the sale to take the car back and pay ... Read More DealerRater - Jan 8, 2009